Terms & Conditions

By downloading, installing, or using the Fixhomi mobile application, creating an account, or accessing the Fixhomi website at fixhomi.com, you agree to be bound by these Terms & Conditions and our Privacy Policy. If you do not agree to any part of these terms, you must not use the Platform.

Your acceptance of these Terms is recorded at the time of account creation. This acceptance applies to all current and future features, updates, and modifications to the Platform. Once accepted, these Terms remain in effect until your account is terminated or deleted.

To revoke your acceptance of these Terms, you must contact Fixhomi support at contact@fixhomi.com and may need to delete your account, as continued use of the Platform constitutes ongoing acceptance.

To use the Fixhomi Platform, you must meet the following requirements:

3.1 Customer Registration

Customers can create an account using any of the following methods:

• Email address and password — Password must be at least 8 characters and include an uppercase letter, lowercase letter, number, and special character.

• Phone number with OTP (One-Time Password) verification.

• Google Sign-In — Uses your existing Google account. We receive your name, email, and profile picture from Google.

• Apple Sign-In (iOS only) — Uses your Apple ID. Apple allows you to hide your real email using their private relay service.

Each email address can be associated with only one Fixhomi account. Duplicate accounts are not permitted.

3.2 Service Provider Registration

Service providers register with their business details and must complete a multi-step verification process before they can receive service requests. This verification exists to protect customers and maintain trust on the Platform:

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials. You must not share your password, OTP codes, or authentication tokens with anyone. If you suspect unauthorized access to your account, you must immediately change your password and contact Fixhomi support. Fixhomi is not liable for any losses resulting from unauthorized use of your account due to your failure to safeguard your credentials.

The Fixhomi app requests the following device permissions. Each permission is necessary for specific functionality and you will be prompted for consent before it is accessed:

The following describes the complete lifecycle of a service request on the Fixhomi Platform:

6.1 Professional Tools Subscription (Providers)

Fixhomi offers a “Professional Tools” subscription for service providers. This subscription is required for providers to appear in search results for Traditional and Event service requests. Emergency services (snake catcher, ambulance, mortuary van) do not require a subscription.

The current subscription plan is ₹299 for 28 days. Pricing may change with notice to existing subscribers.

6.2 Payment Processing

All subscription payments are processed through Razorpay, a PCI-DSS Level 1 compliant payment gateway. Razorpay supports UPI, debit/credit cards, net banking, and digital wallets. Your payment credentials are handled directly by Razorpay and never pass through Fixhomi’s servers.

6.3 Refund Policy

Subscription payments are generally non-refundable. Refunds may be issued at Fixhomi’s sole discretion in the following cases:

• A technical error on the Platform caused a duplicate or incorrect charge.

• The Platform experienced extended downtime during your subscription period that significantly impacted your ability to use the service.

• Your account was incorrectly suspended during an active subscription.

To request a refund, contact support at contact@fixhomi.com with your payment details and reason for the request.

6.4 Service Payments (Between Customers and Providers)

Payment for the actual services rendered (electrician work, plumbing, etc.) is a direct transaction between the customer and the provider. Fixhomi does not mediate, guarantee, or take any commission on these transactions. Pricing for services is agreed upon between the customer and provider, and any disputes regarding service pricing must be resolved between the parties directly.

As a customer using the Fixhomi Platform, you agree to:

As a service provider on the Fixhomi Platform, you agree to:

The following activities are strictly prohibited on the Fixhomi Platform:

Fixhomi reserves the right to suspend or permanently terminate any account that:

• Violates any provision of these Terms & Conditions.

• Engages in any of the prohibited activities listed in Section 9.

• Is involved in fraudulent activity, including fake reviews, false identity, or fraudulent insurance claims.

• Receives consistent negative feedback or safety complaints from other users.

• Fails to maintain required verification documents (providers).

• Is inactive for an extended period (we will notify you before any action is taken).

Suspension temporarily restricts your access to the Platform. During suspension, you cannot create or accept service requests, but your data remains intact. Suspensions may be lifted after review.

Termination permanently deactivates your account. Upon termination, your profile is removed from search results, active subscriptions are forfeited (no refund), and your data may be deleted according to our data retention policy. Transaction records are retained as required by law.

You have the right to delete your account at any time through the following methods:

What happens when you delete your account:

• Your profile information (name, email, phone, address, profile picture) is permanently removed.

• Your service request history is deleted.

• Your saved addresses and favorites are removed.

• Your uploaded documents (PAN card, insurance documents) are deleted.

• Your preferences and notification settings are cleared.

• Your FCM (notification) token is deregistered.

• Transaction and payment records may be retained as required by applicable Indian financial and tax regulations.

Fixhomi offers an optional insurance program designed to provide basic coverage for incidents that may occur during the delivery of services booked through the Fixhomi Platform. This program is available to verified service providers who meet the eligibility requirements described below.

Important clarification: Fixhomi Technologies Pvt. Ltd. is not an insurance company, insurance broker, or insurance agent. Fixhomi facilitates access to insurance coverage through partnerships with licensed insurance providers. All coverage terms, claim approvals, and payouts are subject to the policies and decisions of the respective insurance provider.

Participation in the insurance program is voluntary. Providers are not required to enroll in the insurance program to use the Fixhomi Platform.

To be eligible for the Fixhomi provider insurance program, you must meet all of the following criteria:

Additionally, you must submit and have approved the following insurance documents:

Insurance coverage applies to incidents that occur during the delivery of a service that was booked through the Fixhomi Platform. Specifically, coverage is active:

• While the provider is en route to the customer's location for a Fixhomi-booked service (from the time the request is accepted until arrival).

• While the provider is actively performing the service at the customer's location.

• Until the service is marked as complete via the completion OTP.

Coverage may include (subject to the specific insurance plan and provider):

The insurance program does NOT cover:

If an incident occurs during a Fixhomi-booked service, follow these steps to file a claim:

Activation

Insurance coverage is activated after all required documents are uploaded, reviewed, and approved by the Fixhomi admin team. Document review typically takes 3-5 business days. You will receive a notification when your insurance is active.

Deactivation

Insurance coverage may be deactivated under the following circumstances:

• Your verification documents expire or are revoked.

• You are found to have submitted fraudulent or falsified documents.

• Your Fixhomi account is suspended or terminated for any reason.

• You voluntarily request deactivation through the app or by contacting support.

• Fixhomi modifies or discontinues the insurance program (with prior notice).

If your insurance is deactivated, any pending claims filed before deactivation will still be processed according to the normal claims procedure.